SHIPPING & RETURNS
Shipping Policy
We do not deliver to P.O. Boxes or Freight Forwarding addresses. Please allow up to 3 business days for order verification and processing, and an additional 14 business days for delivery.
All domestic orders are sent via Post airmail and require a signature upon delivery. International orders (to selected countries) are also shipped via Post airmail. Shipping charges are determined as a flat rate per country and may include additional fees based on the order weight and calculated per item. These charges may also incorporate an extra handling fee.
We are not liable for any shipments that are lost, stolen, or damaged. Customers are responsible for any additional shipping and handling charges required for re-shipping orders, if applicable. The buyer assumes full responsibility for any claims made with the shipping carrier. Please contact us for any inquiries regarding carrier claims.
*These timeframes are estimates and not guaranteed.
Return & Exchange Policy
All sales are final. We do not issue refunds, accept cancellations, or allow exchanges to be made. On a case by case basis under extenuating circumstances, at our discretion, if we determine a refund is warranted, a 10% fee will be deducted from the refund. Our team will process your return request within 48 hours. Refunds will be returned to the bank account via the original payment method within 7-15 days of approval.
All shipping fees and international duty/tax are non-refundable. If in any instance a refund is granted, credit cards will be refunded in USD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in the exchange rate and/or fees levied by their bank. For us to provide the best customer service, any concerns regarding orders must be received in writing within 15 days of receiving the order.
Damages
All items must be inspected within 15 days of receiving and customer service must be notified within 15 days of delivery. Images and descriptions of defects/damages must be provided for review.
All packaging is just a protection against damage. We cannot replace or repair any damaged packaging.